*Please note, you must be a current Citadel employee in order to be considered for this role*

Job Responsibilities:

The Citadel, The Military College of South Carolina, is accepting internal only applications for a Campus Support Team Lead in the Department of Information Technology Services. This position provides day-to-day leadership for the Campus Support team while remaining actively engaged in advanced technical support, classroom technology services, and campus technology initiatives.

Primary responsibilities include:

• Lead and coordinate the daily activities of a team of three Campus Support Technicians.
• Manage ticket queues, workload assignments, service priorities, and escalation processes.
• Serve as the primary escalation point for advanced technical issues and customer concerns.
• Install, configure, maintain, and troubleshoot Windows and macOS computers, printers, scanners, and associated technologies.
• Coordinate technology deployment projects, computer refresh initiatives, software rollouts, and classroom technology upgrades under the direction of ITS leadership.
• Provide advanced classroom technology support including projectors, AV control systems, conferencing equipment, instructional technologies, and audiovisual systems.
• Coach, mentor, train, and develop technical staff while promoting service excellence and professional growth.
• Oversee documentation practices, asset management activities, inventory control, and service quality standards.
• Support campus events requiring sound, projection, livestreaming, and audiovisual services.
• Collaborate with faculty, staff, campus departments, and ITS leadership to ensure successful delivery of technical services.
• Develop and maintain technical documentation, procedures, and training materials.
• Assist ITS leadership with operational improvements, resource planning, and implementation of technology initiatives.

Minimum and Additional Requirements:

• Associate's degree in Information Technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant experience.
• Experience supporting enterprise technology environments and providing technical guidance, operational coordination, or advanced technical support.
• Working knowledge of desktop operating systems, endpoint devices, and common enterprise technologies.
• Strong customer service, communication, leadership, and interpersonal skills.
• Ability to work independently, exercise sound judgment, prioritize competing responsibilities, and maintain professionalism in a diverse academic environment.
• Ability to coordinate activities, manage multiple priorities, and support departmental objectives.
• Must be able to lift up to 50 lbs.
• Valid South Carolina driver's license required or ability to obtain one within 90 days.
• Must be able to drive a van and golf cart.
• Availability to support after-hours and weekend events as needed.

Preferred Qualifications:

• Experience in a supervisory, team lead, senior technical support, or other leadership capacity.
• Experience coordinating staff activities, service delivery efforts, technology deployments, projects, or operational initiatives.
• Experience supporting Windows, macOS, Microsoft 365, endpoint management platforms, classroom technologies, or audiovisual systems.
• CompTIA A+, Network+, Security+, Microsoft, or equivalent industry certifications.
• Experience with enterprise endpoint management tools and asset management systems.
• Experience supporting classroom technologies, audiovisual systems, and campus events.
• Knowledge of IT service management best practices and process improvement methodologies.
• Experience working within higher education, government, military, or similarly complex organizational environments.