Job Responsibilities

The Citadel, The Military College of South Carolina is seeking a Veteran Services Coordinator in the Veteran Student Success Center.  This role serves as a VA School Certifying Official (SCO) by reviewing, processing, and submitting enrollment certifications to the Department of Veterans Affairs in a timely and accurate manner. In addition, this role will be responsible for the following:

• Responsible for confirming the accuracy of each student’s enrollment details, including the courses they are registered for, the number of credit hours, and the academic term or session dates.
• Will work to identify any potential shortfalls in a student’s benefit entitlement that could affect their ability to continue their education and will contact students.
• Responsible for adding all new students to the VA’s Enrollment Management system.
• Maintain accurate records of certifications, adjustments, and student enrollment changes to ensure compliance with VA regulations and institutional policies.
• Processes enrollment updates, schedule adjustments, and term corrections related to VA education benefits, while reviewing student records and supporting documentation to confirm eligibility and compliance with VA education benefit requirements.
• Interprets and applies VA regulations to ensure proper reporting and ongoing institutional compliance.
• Coordinates with campus departments such as the Registrar, Student Accounts, Financial Aid, and academic units to resolve discrepancies in student records and certification data.
• Maintains required VA training and certification as mandated by the Department of Veterans Affairs, which may involve occasional overnight travel.

Minimum Qualifications

• A bachelor’s degree AND progressive experience in higher education administration, student services operations, or a related field.
• Ability to work with a diverse student population, including Veterans and Active-Duty service members.
• Ability to coordinate with campus departments such as student accounts, financial aid, and academic units.
• Experienced in working with enterprise data systems, databases, and student information systems to support administrative processes.
• Some travel and occasional flexible hours may be involved depending on project needs.

Preferred Qualifications

Experience working in higher education, data processing, records management, or compliance-related administrative work is strongly preferred. Experience with Banner or similar database along with VA education benefits is preferred.