The Veteran Student Success Center (VSSC) is accepting applications for a full-time hourly temporary, Veteran Services Administrative Coordinator. Under general supervision of the Associate Director, this position will perform a variety of administrative functions as assigned.

Primary Duties and Responsibilities 

• Counsels veterans and military-connected students on the services and resources available to them across campus and surrounding community.  
• Provides administrative support services, including but not limited to, filing and purging records, processing incoming and outgoing mail, managing the front office. 
• Provide assistance to prospective students and parents with general inquiries about Veteran education benefits via phone, email, or in person. 
• Assist with reporting of student enrollment information at the beginning of each term and reviewing schedule adjustments throughout the semester. 
• Assist with organization of veteran/student-related files, while maintaining maximum confidentiality by adhering to FERPA regulations. 
• Responsible for the daily management of the student lounge including supply ordering and stocking.  
• Ability to interact in an effective and appropriate manner with diverse populations. 
• Perform other job-related duties as assigned. 

SKILLS 

• The ability to learn and follow complex procedures and detailed policies is required. 
• Knowledge of and the ability to use computerized management information systems (databases) are required. 
• Considerable data entry work is required.  The position requires extended periods of time at a computer station and extensive utilization of information displayed on a computer monitor. 
• High-level problem-solving skills and ability to provide exceptional customer service.  
• Commitment to student development and success.  

MINIMUM ACCEPTABLE QUALIFICATIONS 

• Associate's degree or a minimum of two (2) years equivalent work experience related to higher education and/or student services. 
• Understanding of the needs of first time and non-traditional students. 
• Excellent attention to detail. 
• Must be skilled in Microsoft Office, filing system and proper documentation of records.  
• Must be adaptable to performing under moderate to heavy levels of stress imposed by frequent deadlines, peak workloads and student/public contact. 

PREFERRED

• Knowledge of VA educational benefits. 
• Experience working with military service members.