*Please note, in order to be considered for this role you must be a current employee of The Citadel*

Job Responsibilities

The Citadel, The Military College of South Carolina, is seeking a internal only, Campus Support Technician to serve as a key member of the Information Technology Services team. This position provides essential frontline technology support that helps ensure faculty, staff, students, classrooms, and campus events have reliable access to the technology needed for teaching, learning, and daily operations.

Responsibilities include:

• Provide timely, professional technical support to faculty, staff, and students through on-site assistance and the IT ticketing system.
• Install, configure, troubleshoot, maintain, and repair desktops, laptops, printers, scanners, peripherals, software, and related computing technologies.
• Diagnose and resolve issues involving Windows and macOS computers, applications, hardware, peripherals, and other campus technologies.
• Install, configure, maintain, and troubleshoot classroom and instructional technologies, including projectors, displays, conferencing systems, control systems, and other audiovisual equipment.
• Assist faculty and staff with the effective use of classroom technology.
• Provide audiovisual and technology support for campus ceremonies, graduations, official functions, guest speakers, and special events.
• Assist with the setup, operation, maintenance, and troubleshooting of microphones, speakers, livestreaming equipment, video feeds, projection systems, and related AV technologies.
• Maintain accurate service documentation, equipment records, and support history through ticketing and asset management systems.
• Perform routine and proactive maintenance to help ensure campus technology remains reliable and operational.

Minimum Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field and relevant technical support experience; OR an equivalent combination of education and experience.
• Experience troubleshooting and supporting computer hardware, software, and audiovisual technology.
• Strong client relations, communication, organizational, and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Working knowledge of Windows and macOS operating systems, computer hardware, common software applications, peripherals, and classroom audiovisual systems.
• Ability to diagnose technical issues, apply appropriate troubleshooting methods, and communicate technical information effectively to users with varying levels of technical knowledge.
• Ability to work independently, exercise sound judgment, and provide professional service in an academic environment.
• Occasional evening and weekend work is required to support campus events and other technology needs.
• Must be able to operate a university van and golf cart and possess a valid South Carolina driver's license or obtain one within 90 days of employment.
• Must be able to lift and move equipment weighing up to 50 pounds.

Preferred Qualifications

• CompTIA A+ or a similar industry certification.
• Experience supporting technology in a higher education or enterprise environment.