Job Responsibilities:

Do you have a background in technology support?  Do you have a strong customer service background? Then check out the Helpdesk Support Technician position in the department of Information Technology Services at The Citadel College.

This role will:

• Work as a member of The Citadel’s Information Technology Services team to provide technical IT phone and remote support to the College’s Faculty, Staff, and Students.
• Responsible for performing daily tasks through The Citadel’s IT ticket system
•  Remotely discovering and resolving IT software issues: including virus removal, software installation, account assistance, and computer diagnostics and trouble-shooting.
• Responsible for the development of The Citadel’s IT Knowledge Base.
• Record processes to relay standard information to entire ITS staff.
• Recognize and identify trend issues in The Citadel’s community and participate in the resolution of such issues.

Minimum and Additional Requirements:

• Associate’s degree
• one-year technical experience in computer system design, development, maintenance, and management OR an equivalent combination of training and experience
• Windows operating systems technical skills required.
• Excellent customer service skills; strong commitment to customer service.
• Excellent writing and verbal communication skills.
• Must be able to lift up to 50 lbs.

Preferred Qualifications:

CompTIA A+ Certification

Additional Comments:

The Citadel is an affirmative action/equal opportunity employer actively committed to ensuring diversity in all campus employment.

Benefits of Working at The Citadel

• Extensive Health Plans
• Great Retirement Options
• Tuition Waiver Program
• Paid Parental Leave
• Employee Discounts
• Isle of Palms Beach Club
• Swain Family Boat Center
• Community Service Opportunities
• Read more about our benefits, on our HR website

About The Citadel College

The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more.  Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master’s degree, the opportunities are endless.

There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.