The Military College of South Carolina

Help Desk Support Tech

Apply now Job no: 496239
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Information Technology
Salary: $33,000- $35,000
Payscale: Band 4

Job Responsibilities:

The Citadel, The Military College of South Carolina is accepting applications for a Help Desk Support Technician in the department of Information Technology Services. Will work as a member of The Citadel’s Information Technology Services team to provide on premise phone and remote support to the College’s Faculty, Staff, and Students.

Responsible for performing daily Help Desk support tasks through The Citadel’s IT ticket system; remotely discovering and resolving IT software issues: including virus removal, software installation, account assistance, and computer diagnostics and trouble-shooting. Working to provide an excellent customer service experience.

Responsible for the development of The Citadel’s IT Knowledge Base. Compile information, policies, and procedures. Capture screenshots and develop user-friendly brochures and informational flyers. Record processes to relay standard information to entire ITS staff. Recognize and identify trend issues in The Citadel’s community and participate in the resolution of such issues.

 

Minimum and Additional Requirements:

Bachelor’s degree OR one-year technical experience in computer system design, development, maintenance, and management.

Windows operating systems technical skills required. Excellent customer service skills; strong commitment to customer service. Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community. Excellent writing and verbal communication skills. Ability to work independently, self-starter.

 

Preferred Qualifications:

CompTIA A+ Certification

 

Additional Comments:

Supplemental questions are considered part of your official application. Resumes will not be reviewed to determine if an applicant has met the qualifications for the position. Military experience is not a requirement of this position, but the successful candidate will develop an understanding of the military character of The Citadel as an integral part of the college’s identity.  Applicants indicating college credit or degree(s) on the application may be required to present an official copy of the college transcript upon employment.

The Citadel is an affirmative action/equal opportunity employer actively committed to ensuring diversity in all campus employment.

 

Benefits of Working at The Citadel

  • Extensive Health Plans
  • Great Retirement Options
  • Tuition Waiver Program
  • Paid Parental Leave
  • Employee Discounts
  • Isle of Palms Beach Club
  • Swain Family Boat Center
  • Community Service Opportunities
  • Read more about our benefits, on our HR website

 

About The Citadel College

The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more.  Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master’s degree, the opportunities are endless.

There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.

 

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