The Military College of South Carolina

Senior Associate Director, Citadel Graduate College

Apply now Job no: 496103
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Academic Affairs
Salary: $60,000 - $65,000
Payscale: Band 6

Sr. Associate Director of Admissions Operations, The Citadel Graduate College and College Transfer Program

The Citadel, The Military College of South Carolina is seeking a candidate for the Senior Associate Director of Admissions Operations.  The Sr. Associate Director reports to the Director of Admissions and Strategic Recruitment for the Citadel Graduate College and College Transfer Programs and is responsible for the overall management of the Admissions Operations function of Graduate Programs, Undergraduate Programs, and growing certification and continuing education programs.

The Senior Associate Director facilitates the strategic recruitment plan through this role. The position manages and enhances the operational function of the division as well as advances enrollment management planning and the coordination of enrollment growth strategies within the institution. The incumbent will provide coordination and support for the growth of both online and on-campus graduate and transfer undergraduate programs.

  • Provide leadership for the operations function of the office to include leading and supervising the operations staff team, application processing functions, call center functions, and creation and delivery of communication strategies.
  • Coordinate the implementation of a high-touch, high-energy recruitment plan through personalized service and efficient processes to maximize the effectiveness of The Citadel's enrollment plan.
  • Oversees the development of communication strategies to include communications delivered through Ellucian Recruit (CRM), Salesforce, Cadence, and other related systems that address prospective students, program and enrollment inquiries, application processes, all phases of the enrollment process.
  • Synthesize data from the Banner Student system, Recruit CRM system, marketing metrics, and ancillary data sources to report on enrollment pipeline activity and other appropriate EM metrics.
  • Create, monitor, analyze, and report appropriate metrics to inform and guide operational decisions related to the impact of recruitment, marketing, retention initiatives.
  • Create and manage processes to monitor the effectiveness of the enrollment initiatives.
  • Plan, develop, implement, monitor, and evaluate the integration of technology into the execution of the entire enrollment process, from recruitment through enrollment.
  • Oversee the implementation, integration, and management of a variety of third-party systems designed to increase the inquiry pool in order to strategically increase enrollment in targeted programs.
  • Assist the Director and Associate Provost in the development, implementation, and management of the college‚Äôs Comprehensive Enrollment Plan. Oversee report writing and related data reporting to assist in planning and operational activities.

Additional Qualifications:

The Senior Associate Director will oversee the data operations of the department. The ability to work independently or with minimal supervision is critical. Functioning as the executive associate to the Director, this individual must possess the characteristics of initiative, cooperativeness, loyalty, and integrity.


Minimum Qualifications:

Master's required. Progressive higher education is required. Must have higher education admissions recruitment or enrollment management related experience, including knowledge of one or more of the following: recruitment/admissions data reporting, prospective student management, targeted recruitment efforts, or student information systems and CRM management experience.

Preferred Qualifications:

5+ years of higher education experience is preferred with supervision experience at the assistant or associate director level (or equivalent).



Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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