The Military College of South Carolina

Coordinator Processing - Customer Service and Records Specialist

Apply now Job no: 495983
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Student Affairs
Salary: $37,000 - $41,000
Payscale: Band 5

Job Responsibilities:

The Citadel, The Military College of South Carolina is seeking a Customer Service and Records Specialist.  This position will report directly to the Registrar, the Customer Service and Records Specialist performs a wide variety of tasks and projects supporting the academic and enrollment services within the Office of the Registrar.  Will be responsible for conferring daily with a large number of students and faculty regarding academic needs of the student. Must be able to assist students, faculty, and staff who enter the Office of the Registrar; as well as answer the primary phone line for the Office of the Registrar.  Responsible for updating students’ information within the college’s information system; as well as advising students, faculty, and the general public on matters pertaining to academic policies and procedures.

Responsible for oversight of all forms processing for the office. This includes, but is not limited to, grades, change of majors, status changes, withdrawals, registration changes, duplicate diploma requests, graduation applications, etc. Performs enrollment activities for the Office of the Registrar and partner with other staff to comply with National Student Clearinghouse reporting. Will monitor academic eligibility for the graduate student population and will assist with commencement and matriculation-related duties.


Minimum Qualifications:

Must have a Bachelor's degree and at least one (1) year of higher education experience.  Must have a working knowledge of registration procedures and an understanding of computer principles. Must possess good interpersonal, writing, and time management skills.


Preferred Qualifications:

Experience with Banner Student and Degree Works is preferred.

Advertised: Eastern Standard Time
Applications close:

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